At the othr., we are committed to delivering high-quality products made with real ingredients. Due to the perishable nature of food products, our cancellation and refund policy is outlined below.
1. Order Cancellation
Before Dispatch
Orders may be cancelled within 12 hours of placing the order, provided the order has not been shipped.
To request a cancellation, please contact us immediately at:
📧 info@theothr.in
📞 +91 99881 18644
If the order has already been processed or dispatched, cancellation will not be possible.
After Dispatch
Once the order has been shipped, it cannot be cancelled.
2. Returns Policy (Food Products)
Due to food safety and hygiene regulations, we do not accept returns once the product has been delivered.
This policy ensures:
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Product integrity
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Customer safety
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Compliance with food safety standards
3. Refund Eligibility
Refunds will only be processed in the following cases:
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You received a damaged product
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You received an incorrect product
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The package was tampered with at the time of delivery
To request a refund:
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Notify us within 24 hours of delivery
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Share clear photos of the product and packaging
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Provide your order number
Failure to report within 24 hours may result in rejection of the claim.
4. Refund Process
If your request is approved:
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Refunds will be processed within 5–7 business days
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Refunds will be credited to your original payment method
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Depending on your bank/payment provider, it may take additional time for the amount to reflect
5. Non-Refundable Situations
Refunds will not be issued in cases of:
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Change of mind after delivery
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Incorrect address provided at checkout
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Failed delivery attempts due to customer unavailability
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Minor packaging dents that do not affect product quality
6. Damaged Delivery – What To Do
If you receive a visibly damaged or tampered package:
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Do not accept the delivery, if possible
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Immediately contact our support team
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Share images and details
We will investigate and resolve the issue promptly.
7. Contact Information
For cancellation or refund-related queries:
the othr. Support Team
📧 info@theothr.in
📞 +91 99881 18644
Customer Support Hours: 10:00 AM – 5:00 PM (IST)