At the othr., we are committed to delivering your order quickly, safely, and efficiently. Please read our shipping policy below for complete details regarding order processing and delivery timelines.
1. Order Processing
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All orders are processed within 1–2 business days (excluding Sundays and public holidays).
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Orders placed after 5:00 PM IST may be processed on the next business day.
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During peak periods, promotions, or festive seasons, processing times may be slightly extended.
Once your order is processed and dispatched, you will receive a confirmation message with tracking details.
2. Shipping Timeline
Estimated delivery timelines:
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Metro Cities: 2–4 business days
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Non-Metro Cities & Towns: 3–7 business days
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Remote Locations: 5–9 business days
Delivery timelines may vary due to courier service availability, weather conditions, or unforeseen logistical delays.
3. Shipping Charges
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Shipping charges, if applicable, will be displayed at checkout.
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We may offer free shipping on orders above a specified value, which will be clearly mentioned on the website.
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Any promotional free shipping offers are subject to change.
4. Delivery Partners
We work with trusted third-party courier partners to ensure safe and timely delivery of your products.
Once dispatched, the delivery timeline is dependent on the courier service provider.
5. Order Tracking
After your order has been shipped, you will receive:
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A shipping confirmation email or message
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Tracking number and tracking link
You can use this information to monitor your shipment status.
6. Delivery Attempts
Our courier partners will typically attempt delivery up to 2–3 times.
If delivery fails due to:
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Incorrect address
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Unavailability of recipient
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Refusal to accept delivery
The order may be returned to us. Re-shipping charges may apply.
7. Damaged or Tampered Packages
If you receive a package that appears damaged or tampered:
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Please do not accept the delivery.
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Immediately contact our support team with photos of the package.
We will assist you promptly.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
the othr. is not responsible for delays or non-delivery due to incorrect or incomplete address information provided at checkout.
9. Shipping Within India
Currently, we ship only within India. For bulk or international inquiries, please contact our support team directly.
10. Contact Us
For any shipping-related questions, please reach out to:
the othr. Support Team
📧 info@theothr.in
📞 +91 99881 18644
Customer Support Hours: 10:00 AM – 5:00 PM (IST)