Overview

This website is operated by The Othr, a brand of VC Nutrifoods Private Limited. Throughout the site, the terms “we”, “us” and “our” refer to The Othr.

By accessing our website or purchasing from us, you agree to be bound by these Terms of Service, including all applicable policies referenced herein. If you do not agree, please do not use our website or services.

Online Store Terms

By using this site, you confirm that:

• You are at least the age of majority in your jurisdiction
• You will not use our products for any illegal or unauthorized purpose
• You will not violate any laws in your jurisdiction

A breach of these terms may result in immediate termination of your access to our services.

Products & Services

• All products are subject to availability
• We reserve the right to limit quantities or discontinue products at any time
• Product descriptions and pricing are subject to change without prior notice

We strive to display accurate product details, but we do not guarantee that all information is always error-free.

Pricing & Payments

• All prices are listed in INR (₹) unless stated otherwise
• We reserve the right to modify pricing at any time
• Payments must be completed before order processing

In case of payment failure or discrepancy, orders may be cancelled.

Order Acceptance & Cancellation

• We reserve the right to refuse or cancel any order at our discretion
• Orders may be cancelled due to:
  • Product unavailability
  • Errors in pricing or product information
  • Suspicious or fraudulent activity

Customers will be notified in case of any cancellation.

Shipping & Delivery

Shipping timelines and policies are outlined in our Shipping Policy.
Delivery timelines are estimates and may vary due to external factors.

Returns & Replacements

Our policy allows replacement only in case of damaged or defective products.
We do not offer returns or refunds. Please refer to our Returns & Refund Policy for full details.

Intellectual Property

All content on this website—including text, graphics, logos, images, and design—is the property of The Othr and is protected by applicable intellectual property laws.

You may not reproduce, distribute, or use any content without prior written permission.

User Conduct

You agree not to:

• Use the website for unlawful purposes
• Transmit viruses or harmful code
• Attempt to gain unauthorized access to our systems

Any misuse may result in termination of access and legal action if required.

Third-Party Tools & Links

Our website may include links to third-party tools or services.
We are not responsible for the content, accuracy, or practices of third-party platforms.

Use of such services is at your own risk.

Limitation of Liability

We do not guarantee uninterrupted or error-free service.
To the fullest extent permitted by law, The Othr shall not be liable for:

• Any indirect or consequential damages
• Loss of data, revenue, or profits arising from use of our website or products

Indemnification

You agree to indemnify and hold harmless The Othr and its affiliates from any claims or demands arising from your breach of these Terms or misuse of our services.

Changes to Terms

We reserve the right to update or modify these Terms of Service at any time.
Changes will be effective immediately upon posting on this page.

Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.
Any disputes shall be subject to the jurisdiction of courts in Vijayawada, Andhra Pradesh.

Contact Information

For any questions regarding these Terms:

📧 info@vcnutrifoods.com
⏱ Response time: 24–48 hours

Overview

The Othr, a brand of VC Nutrifoods Private Limited (“we”, “us”, “our”), is committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this policy.

Information We Collect

1. Personal Information

When you place an order or interact with our website, we may collect:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment details (processed securely via third-party gateways)

2. Automatically Collected Information

We may automatically collect:

• IP address
• Browser type and device information
• Pages visited and time spent
• Cookies and usage data

How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Provide order updates and customer support
• Improve website performance and user experience
• Send promotional emails or offers (only if you opt-in)
• Prevent fraud and ensure platform security

Sharing Your Information

We do not sell or rent your personal data.

We may share your information with trusted third parties only for operational purposes, including:

• Payment gateways
• Shipping and logistics partners
• Analytics tools (e.g., Google Analytics)

These partners are obligated to keep your data secure.

Cookies & Tracking Technologies

We use cookies to:

• Enhance your browsing experience
• Remember your preferences
• Analyze website traffic

You can control or disable cookies through your browser settings.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

• Access your personal data
• Request corrections or updates
• Opt-out of marketing communications

To exercise these rights, please contact us at the email below.

Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill orders
• Comply with legal obligations
• Resolve disputes

Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those sites.

Children’s Privacy

Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal data from children.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time.
Changes will be posted on this page with updated effective dates.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

📧 info@vcnutrifoods.com
⏱ Response time: 24–48 hours

Overview

At The Othr, we maintain strict quality standards to ensure every product reaches you in perfect condition.
Due to the nature of our products, we currently do not offer returns or refunds.

Damaged or Defective Products

We understand that issues can occasionally occur during transit.

If you receive a product that is:

• Damaged
• Defective
• Tampered with

We will provide a replacement at no additional cost.

Replacement Process

To request a replacement:

1. Contact us within 48 hours of delivery
2. Share the following details:
   • Order ID
   • Clear images of the damaged product
   • Unboxing video (if available, recommended for faster resolution)

📧 Email: info@vcnutrifoods.com

Once verified, we will process your replacement promptly.

Eligibility for Replacement

• Request must be raised within 48 hours of delivery
• Product must be unused and in original packaging
• Valid proof (images/video) must be provided

Non-Eligible Cases

We do not offer replacements in the following situations:

• Change of mind after purchase
• Incorrect product ordered by the customer
• Minor packaging damage that does not affect product quality
• Requests raised after the 48-hour window

Refunds

• We do not provide refunds under any circumstances
• Only product replacement is supported for valid cases

Cancellation Policy

• Orders once placed cannot be cancelled after dispatch
• For urgent cancellation requests, contact support immediately after placing the order

Contact Support

For any concerns, reach out to us:

📧 info@vcnutrifoods.com
⏱ Response time: 24–48 hours

Overview

At The Othr, we aim to deliver your order quickly, safely, and without hassle. All orders are processed promptly and shipped through our trusted delivery partners.

Shipping Coverage

• We currently ship across India
• International shipping will be introduced in future phases

Shipping Charges

• Free shipping on all orders across India
• No minimum order value required

Order Processing

• Orders are processed within 24 hours of confirmation
• Orders placed on weekends or public holidays will be processed on the next business day

Delivery Timelines

Estimated delivery timelines from dispatch:

• Vijayawada: Within 24 hours
• Andhra Pradesh & Telangana: 2–3 business days
• Rest of India: 4–5 business days

Delivery timelines may vary slightly based on location, logistics conditions, or unforeseen delays.

Shipping Partners

We work with reliable logistics providers to ensure timely and secure deliveries.
(Currently powered by Delhivery, with ongoing transition to Shiprocket for improved service.)

Order Tracking

• Once your order is shipped, you will receive a tracking link via SMS/email
• You can track your order in real-time through the provided link

Delivery Attempts

• Our delivery partners will attempt delivery multiple times
• Please ensure your contact details and address are accurate to avoid delays

Delays & Exceptions

While we strive to deliver within the estimated timelines, delays may occur due to:

• Weather conditions
• Remote locations
• High order volumes or peak seasons

We appreciate your patience in such situations.

Contact Support

For any shipping-related queries or concerns, feel free to reach out:

📧 info@vcnutrifoods.com
⏱ Response time: 24–48 hours