Privacy policy

Overview

The Othr, a brand of VC Nutrifoods Private Limited (“we”, “us”, “our”), is committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this policy.

Information We Collect

1. Personal Information

When you place an order or interact with our website, we may collect:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely via third-party gateways)

2. Automatically Collected Information

We may automatically collect:

  • IP address
  • Browser type and device information
  • Pages visited and time spent
  • Cookies and usage data

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Provide order updates and customer support
  • Improve website performance and user experience
  • Send promotional emails or offers (only if you opt-in)
  • Prevent fraud and ensure platform security

Sharing Your Information

We do not sell or rent your personal data.

We may share your information with trusted third parties only for operational purposes, including:

  • Payment gateways
  • Shipping and logistics partners
  • Analytics tools (e.g., Google Analytics)

These partners are obligated to keep your data secure.

Cookies & Tracking Technologies

We use cookies to:

  • Enhance your browsing experience
  • Remember your preferences
  • Analyze website traffic

You can control or disable cookies through your browser settings.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

  • Access your personal data
  • Request corrections or updates
  • Opt-out of marketing communications

To exercise these rights, please contact us at the email below.

Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes

Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those sites.

Children’s Privacy

Our website is not intended for individuals under the age of 18.
We do not knowingly collect personal data from children.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time.
Changes will be posted on this page with updated effective dates.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

📧 info@vcnutrifoods.com
⏱ Response time: 24–48 hours