Shipping policy
Overview
At The Othr, we aim to deliver your order quickly, safely, and without hassle. All orders are processed promptly and shipped through our trusted delivery partners.
Shipping Coverage
- We currently ship across India
- International shipping will be introduced in future phases
Shipping Charges
- Free shipping on all orders across India
- No minimum order value required
Order Processing
- Orders are processed within 24 hours of confirmation
- Orders placed on weekends or public holidays will be processed on the next business day
Delivery Timelines
Estimated delivery timelines from dispatch:
- Vijayawada: Within 24 hours
- Andhra Pradesh & Telangana: 2–3 business days
- Rest of India: 4–5 business days
Delivery timelines may vary slightly based on location, logistics conditions, or unforeseen delays.
Shipping Partners
We work with reliable logistics providers to ensure timely and secure deliveries.
(Currently powered by Delhivery, with ongoing transition to Shiprocket for improved service.)
Order Tracking
- Once your order is shipped, you will receive a tracking link via SMS/email
- You can track your order in real-time through the provided link
Delivery Attempts
- Our delivery partners will attempt delivery multiple times
- Please ensure your contact details and address are accurate to avoid delays
Delays & Exceptions
While we strive to deliver within the estimated timelines, delays may occur due to:
- Weather conditions
- Remote locations
- High order volumes or peak seasons
We appreciate your patience in such situations.
Contact Support
For any shipping-related queries or concerns, feel free to reach out:
📧 info@vcnutrifoods.com
⏱ Response time: 24–48 hours
